Audiology resources

Greetings from Drs. Dawn and Paige!  Good news! We are back in the clinic and seeing children!

If you need to be seen for problems with devices, programming/mapping, or for a hearing test, please send an email to Alexia at aherrera@childsvoice.org and she will help you find a day and time.  If you have questions or other problems please reach out to us via email or phone.

Dr. Dawn             dvioletto@childsvoice.org                  630 595 8200 x 2101

Dr. Paige              pstabrawa@childsvoice.org               630 595 8200 x 1331

Keep scrolling to find information about hearing aids, cochlear implants, and more.

We realize these times are difficult to navigate, but rest assured we are always here at the end of a phone line or video call to help you at any time.   We eagerly look forward to seeing your smiling faces very soon.

Be well!

Dr. Dawn and Dr. Paige

 

Assembly and Battery Changing Help for Popular Hearing Devices (videos):

Advanced Bionics Naida assembly

Advanced Bionics Neptune no controller assembly

Advanced Bionics Neptune with controller assembly

Cochlear Kanso battery change

Cochlear N7 assembly

Med El Rondo 2 charging

Med El Sonnet 2 assembly with disposable batteries

Med El Sonnet2 with rechargeable battery assembly

 

Phonak Troubleshooting for Hearing Aids

This website provides 4 basic steps for troubleshooting a hearing aid. If you follow these steps and your child’s hearing aid appears to still not be working, please contact one of us for further assistance.

https://www.phonak.com/us/en/support/children-and-parents/troubleshooting.html

 

Phonak Checking the Performance of your Child’s Hearing Aids

This short article provides tips to ensure your child’s hearing aids are functioning properly by checking both the hearing aids themselves and the earmold. It’s encouraged to perform a daily listening check of your child’s devices to ensure they are ready to take on the day!

https://www.phonak.com/us/en/support/children-and-parents/handling-and-care/how-to-check-performance.html

 

Oticon Sensei Pro Troubleshooting Guide

Here you will find information about your child’s Sensei Pro hearing aids and basic troubleshooting information.

https://www.oticon.global/~/media/oticon/main/pdf/master/sensei/ifu/133669uk_ifu_sensei_bte_1113.pdf

 

Oticon Support

Here you will find various links with information about how to take care of your child’s hearing aids.

https://www.oticon.com/support/how-to/use-and-care

 

Cochlear Device Support

This link will lead you to the Cochlear device support webpage. Click on the sound processor that your child is using to find more information about troubleshooting that specific device. You can also find answers to basic troubleshooting questions.

https://support.cochlear.com/us/en/home

 

AB Tools for Schools

This link will lead you to a basic troubleshooting guide for the Naida sound processor. This webpage gives more information about what the parts of the processor are, basic troubleshooting, and what the blinking lights mean (i.e. green, red, etc).

https://advancedbionics.com/content/dam/advancedbionics/Documents/Global/en_ce/Products/Naida/Naida-CI-Troubleshooting-Guide.pdf

 

AB Troubleshooting Guides

This website provides general device maintenance tips, as well as specific troubleshooting guides for each sound processor. Click on the link to the sound processor your child is using to find more information about troubleshooting that specific device. A few videos are included on the website for the Naida sound processors.

https://advancedbionics.com/sg/en/home/support/troubleshooting-guide.html

PDF versions of troubleshooting guides:

AB Troubleshooting Guide

Roger Pen Quick Guide

Roger Select Quick Guide

Naida CI Connect_TV Connector Quick Guide

 

RehAB Portal from Advanced Bionics

Get access to all of AB’s digital support resources online. Choose resources uniquely tailored for you in English or Spanish.

ABREHABPORTAL.COM

 

Med El Troubleshooting Guides

This website provides specific troubleshooting guides for each type of sound processor. Click on the sound processor your child is using to find more information about that specific sound processor.

https://www.medel.com/en-us/support

 

If you need further assistance with troubleshooting your child’s cochlear implants, please contact the appropriate manufacturer.

Cochlear Customer Service: 1-800-523-5798

Advanced Bionics Customer Service: 1-877-829-0026

Med El Customer Service: 1-888-633-3524

 

Hearing Like Me

Hearing Like Me is a news and lifestyle website for those who have hearing loss. This website includes a variety of videos, articles, and blogs about various topics relating to hearing loss.

https://www.hearinglikeme.com/